At Zenassidy Photography Fine Art Collection, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, please review our policy below.

1. Eligibility for Returns

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, undamaged, and in their original packaging.
• Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

• Customized or personalized products.
• Digital downloads or electronic items.
• Gift cards.

3. How to Initiate a Return
To request a return, please contact us at info@zenassidyphotographyfineartcollection.com with your order details and the reason for your return. Our team will guide you through the process and provide the return address.

4. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited back to your original payment method.

5. Shipping Costs

• Shipping costs for returning an item are the responsibility of the customer unless the item was defective or incorrect.
• Original shipping fees are non-refundable.

6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at info@zenassidyphotographyfineartcollection.com with photos of the issue. We will work to resolve the problem by offering a replacement or refund.

7. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please process a return and place a new order.

8. Contact Us
For any questions about our Returns & Refunds Policy, please reach out to us at info@zenassidyphotographyfineartcollection.com.

Thank you for shopping with Zenassidy Photography Fine Art Collection. Your satisfaction is our priority.